Terms & Conditions

Price

All goods are sold delivered at the price ruling at the date of despatch. Prices are quoted inclusive of VAT, subject to country of destination. You are liable for any import tax's and duties which your government and or customs imposes if you are purchasing products from us. If you are unsure of these tax's and or duties please contact your local customs agency in your respective country before ordering goods. All transactions are processed in GBP Sterling, if you purchase in another currency it will be converted into GBP Sterling. Due to the nature of currency rate fluctuations and fees which credit card companies charge the finial billed amount may differ by as much as 4%. By purchasing from us you are accepting these conditions. If you are in any doubt please contact us.

Estimated Delivery Date

Any time or date for delivery named by the seller is an estimate only, and the seller shall not be liable for the consequences of any delay. We aim to deliver your order as quickly as possible. For more information on delivery please see our page on delivery information.

Delivery Conditions

Free delivery is only available to major countries, if you have any doubts on whether or not your country qualifies for free delivery please contact our sales team. For more information on delivery please see our page on delivery information.

Non Receipt Of Goods Dispute

In any case where there is a dispute of delivery by the customer, please notify Stanced UK LTD via email within 24 Hours of the delivery showing as successful. In most cases we can open a non receipt of goods case with DPD UK on your behalf if it is within 10-14 days of the recorded delivery (non working days included). During this case DPD UK will re visit the delivery address, interview the driver and look at any photo and GPS evidence before they come to a conclusion. We will assist DPD with any part of the case that they contact us regarding on your behalf.

To be able to open the case with DPD we will require the attached form to be filled in by yourself. If this is not returned within the timeframe stated above we would no longer be able to assist with the DPD case as they will not open it.

In some cases we will also require a crime reference number which you can obtain by calling the non-emergency local police department stating that the item ordered was delivered but not received by yourself and suspected to be stolen.

Notice of Partial Delivery

The seller shall be entitled at any time on notice to the buyer to make partial deliveries only or to determine the contract without prejudice in any case to rights accrued in respect of deliveries already made.

Warranty process

Any parts purchased from Stanced Uk Ltd that are within warranty periods will need to be returned to either ourselves or the manufacturer in some cases (Please check) to be inspected and if found to be faulty the item(s) will be replaced stock depending. You the customer are liable for return postage costs and we the supplier are liable for replacement part(s) postage costs.

Cancellation and returns policy:

Correct Parts Supplied

If the parts that have been purchased are correct as per your order, we will refund the cost of the product minus a handling charge, which can be up to 15%. Carriage charges will also be deducted from your order. Please note that the buyer is responsible for all carriage charges when returning the product. Refunds can only be given if products are returned in their original packaging and in ‘as new’ condition. Once a special non-stock order has been processed (usually 24 hours) the cancellation of non-stock parts cannot be accepted.

Incomplete/Damaged or Faulty Deliveries

If goods are delivered incomplete, have been damaged in transit or are faulty Stanced UK LTD reserves the right to replace the product. Any damages or shortages must be reported to us within 24 Hours of receipt. All products are checked before dispatch. Any products that arrive to the customer damaged or broken must be returned in full (including all broken pieces) otherwise no credit or replacement will be given. If the goods have been damaged in transit and are faulty we reserve the right to replace the product. If the purchase is incomplete damaged or faulty, and a refund is required, then a handling charge of up to 15% will be deducted from the order value. Please note that the customer is responsible for the return carriage charges. If an order sent to the buyer is found to be faulty or damaged, a replacement will not be sent out until the faulty item's are returned in full. If a product is required urgently, we may suggest the purchase of another unit until the faulty item's are received. The item will then be credited.

Incorrect/Faulty parts supplied

In the case where we have supplied the incorrect parts please notify us via email within 14 days notification period. If it is over this time frame, we will do our best to assist within 30 days but are not legally bound to do so. We will at first try to supply the correct parts to you. If the correct products are not available upon return of the goods we will reimburse the full purchase price if within 14 days. Stanced UK does not take liability for any labour charges incurred during the fitment, or removal of suspected incorrect ordered or supplied parts.

Product Exchanges / Returns and Warranty

If you wish to return a product for exchange then we reserve the right to deduct our initial shipping fee. (The handling charge is to offset the costs incurred by us in processing credit cards and packaging and shipping your order as requested). We can only accept returns for products which are undamaged and the packaging is in a re-saleable condition within 14 days of purchase.

Goods may not be returned to us for credit:

(a) Goods which have been specially ordered at your request;

(b) Wheel & tyre packages;

(d) Special orders from overseas suppliers are non-returnable;

(e) Deposits on pre orders are non-refundable;

(f) Goods that have already been used or fitted;

(g) Goods with damaged original packaging and/or which are not in a resalable condition;

(h) Goods which were purchased as part of a promotion or marketing campaign; (i)any other Goods identified to you by us or our Agent.

If you wish to return any item then please follow these basic steps:

Contact us via e-mail or for clearance. The member of staff will give you their name for authorisation. Send the goods with a accompanied letter explaining the reason for return, and a copy of the receipt to the following address: Returns Dept, Stanced UK LTD The Barn, Copy Hold Farm, Southend road, Bradfield, Reading, Berkshire RG7 6HB. We never delay refunds - They are normally actioned the same day, buy may take upto 3 working days for the bank to process.

Return Items Lost In Transit

We cannot be held responsible for packages lost in transit: as you are responsible for returning the item/items to us. We recommend sending the package by Recorded/Special Delivery.

Guarantee

All items for sale on our website are covered by a manufacturer’s warranty. Every item unless stated is covered for at least 6 months unlimited mileage (from the date of invoice) – some items are longer. Guarantees and warranties cover manufacturing defects and not misuse or abuse.

Warrantees

Goods returned under warranty must be accompanied by a valid proof of purchase and will be dealt with as a matter of priority with the manufacturer, for quality control purposes and to establish whether the cause is a genuine manufacturing fault. Stanced UK LTD is not responsible for any carriage charges or labour charges incurred during the fitment, or removal of suspected faulty, incorrectly ordered or supplied parts. All warranty claims are classed as return to base warranty.

Disclaimer of Liability.

Stanced Uk LTD shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither Stanced Uk LTD nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of nonperformance or interruption, or termination thereof. Fitting of aftermarket parts. Suspension or air systems of which fitting was arranged by Stanced UK on your behalf – Any work under taken by 3rd party companies on our behalf or customers behalf is solely the responsibility of that said company, We will not be held liable for any issues with the work undertaken or thereafter. If you need your vehicle inspecting for faulty parts you can contact said company regarding this, Once we are informed of any parts that need replacing under warranty we will take action to rectify the issue. Disclaimer of Liability. Stanced Uk LTD shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly to work carried out by a 3rd party company on our or our customers behalf. We recommend that all components are checked for safety/tightness after a 100 mile bedding in period.

Complaints & Queries

Stanced UK LTD always takes its relationships with customers seriously. We always try to offer a first-class level of service. If you are not happy with any aspect of our service or if you have any queries or comments then please let us know. We aim to reply to emails within one working day of receipt whether they’re general enquiries or complaints. Please e-mail support@stanceduk.co.uk Mon-Fri.

A full copy of our terms and conditions is available on request.